6th March 2012, 4:09 PM
Tell them to turn off EVERYTHING, then turn on each service you actually want again one by one. You're going to have to walk these script monkeys through this step by agonizing step.
"On two occasions, I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question." ~ Charles Babbage (1791-1871)