15th April 2004, 10:09 PM
The company yells at you for not using MS stuff eh? Well, maybe that's because they are owned by MSN eh? :D Still, really stupid of them.
One thing though LL, I would think you would have learned, as I have, that tech support is utterly USELESS. I tried calling one recently. One thing, I can't get ahold of anyone at a company with english as their first language any more! They are ALL some sort of not english speakers. They should either have taken lines specifically for other languages (and they DID have those lines to choose from (numero sace, or however that's spelled, I dunno because I don't know nor ever want to know spanish, which is a language doomed to crumble in the wind.... eventually) or they should have just taken positions that didn't involve talking with customers. You know, or know english well enough that we both don't get frustrated with each other to the ends of pain. Anyway, first thing, FIRST THING they do is SLAP ME IN THE FACE with various insults they are REQUIRED to tell me like "is your router plugged in?". More than that, if I take initiative and tell them that "yes it's all plugged in and I checked everything", they PUNISH me verbally by saying "I know that but I have to go through this check list so if you will bear with me", so I say "Look, I won't tell on you, just skip it and get to the ACTUAL stuff okay?", and then I'm slapped in the face again when they say "look, let's just get this over with". So, while I know deep down this person is required to do this, I honeslty don't CARE because the company SUCKS for telling them to do that, and the person sucks for not taking control in their life and just skipping these instructions to help me out. Anyway, I get through this moron's inquiry and we get to the part where the person says "Okay, I just can't seem to figure it out". That's not a surprise of course, because generally if my computer ever messes up, it decides to do it on a completely colossal scale, epic like, of which the elves still sing songs to this day. Then, they send me to "tier two" or something. I'm not playing a video game here I'm just trying to figure out what happened to my service! Well, after being on hold at "tier 2" for 5 minutes, they hang up on me, and, not having been given the number, I call again. Now, to hope that I could just tell the person I had been passed up to tier 2 before and I just want to get up there again because they hung up on me is apparently a great social sin of some sort, as they would not do me this service and rather would force me to answer the SAME questions again. At this point, my mind is floating about the universe, pondering the greater meaning of it all, when eventually tier 2 answers. Lo and behold, an answer may just be in sight! You all know it isn't right? After all, I put it like that in such a dramatic way, so it would have to be sarcasm or something right? Right, so moving on allow me to say this person didn't have a clue either, for a while. They said "I'll send someone tomorrow". Lovely, I should have just asked for someone I think. Of course, then I also think "nay you moron, they wouldn't allow such a thing!". Anyway, I go to sleep, dreaming of a net connection that works. Ah yes, what a dream, what a really... really mediocre dream... Next day, someone shows up. She rumages around some cords and then checks outside. Lo and behold! Last person to come by and check on things forgot to remove a special data filter plug from the line! Harumph... Anyway, it's removed, and all is well. For now... dun dun dun dun dunalunalunalunalu...
One thing though LL, I would think you would have learned, as I have, that tech support is utterly USELESS. I tried calling one recently. One thing, I can't get ahold of anyone at a company with english as their first language any more! They are ALL some sort of not english speakers. They should either have taken lines specifically for other languages (and they DID have those lines to choose from (numero sace, or however that's spelled, I dunno because I don't know nor ever want to know spanish, which is a language doomed to crumble in the wind.... eventually) or they should have just taken positions that didn't involve talking with customers. You know, or know english well enough that we both don't get frustrated with each other to the ends of pain. Anyway, first thing, FIRST THING they do is SLAP ME IN THE FACE with various insults they are REQUIRED to tell me like "is your router plugged in?". More than that, if I take initiative and tell them that "yes it's all plugged in and I checked everything", they PUNISH me verbally by saying "I know that but I have to go through this check list so if you will bear with me", so I say "Look, I won't tell on you, just skip it and get to the ACTUAL stuff okay?", and then I'm slapped in the face again when they say "look, let's just get this over with". So, while I know deep down this person is required to do this, I honeslty don't CARE because the company SUCKS for telling them to do that, and the person sucks for not taking control in their life and just skipping these instructions to help me out. Anyway, I get through this moron's inquiry and we get to the part where the person says "Okay, I just can't seem to figure it out". That's not a surprise of course, because generally if my computer ever messes up, it decides to do it on a completely colossal scale, epic like, of which the elves still sing songs to this day. Then, they send me to "tier two" or something. I'm not playing a video game here I'm just trying to figure out what happened to my service! Well, after being on hold at "tier 2" for 5 minutes, they hang up on me, and, not having been given the number, I call again. Now, to hope that I could just tell the person I had been passed up to tier 2 before and I just want to get up there again because they hung up on me is apparently a great social sin of some sort, as they would not do me this service and rather would force me to answer the SAME questions again. At this point, my mind is floating about the universe, pondering the greater meaning of it all, when eventually tier 2 answers. Lo and behold, an answer may just be in sight! You all know it isn't right? After all, I put it like that in such a dramatic way, so it would have to be sarcasm or something right? Right, so moving on allow me to say this person didn't have a clue either, for a while. They said "I'll send someone tomorrow". Lovely, I should have just asked for someone I think. Of course, then I also think "nay you moron, they wouldn't allow such a thing!". Anyway, I go to sleep, dreaming of a net connection that works. Ah yes, what a dream, what a really... really mediocre dream... Next day, someone shows up. She rumages around some cords and then checks outside. Lo and behold! Last person to come by and check on things forgot to remove a special data filter plug from the line! Harumph... Anyway, it's removed, and all is well. For now... dun dun dun dun dunalunalunalunalu...
"On two occasions, I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question." ~ Charles Babbage (1791-1871)