10th July 2007, 9:54 PM
I can say that my 360 has functioned fine since I got it, and they seem to have a warrentee thing going now for up to three years.
My friend's needed to get replaced though. I'd like actual numbers instead of anecdote, but the closest I can get is from a repair company in Europe that says they are very high rates indeed. That'll have to do. I will add that with the numbers that repair place is reporting, yes the rate of failure is inexcusable. Not sure what happened there or why it's taken such a long time to fix but at the rate MS is sending out replacement 360s this can't be cheap on their end. Again, this is based on numbers from a repair company in europe that are refusing to take any more. MS won't give out their failure rates as they don't see it as advantageous to them. This means one of two things. Either no one there sees an advantage in posting an extremely low failure rate number (I sure can), or it's a high enough number that it would hurt their image to release it. I doubt it's the former.
My friend's needed to get replaced though. I'd like actual numbers instead of anecdote, but the closest I can get is from a repair company in Europe that says they are very high rates indeed. That'll have to do. I will add that with the numbers that repair place is reporting, yes the rate of failure is inexcusable. Not sure what happened there or why it's taken such a long time to fix but at the rate MS is sending out replacement 360s this can't be cheap on their end. Again, this is based on numbers from a repair company in europe that are refusing to take any more. MS won't give out their failure rates as they don't see it as advantageous to them. This means one of two things. Either no one there sees an advantage in posting an extremely low failure rate number (I sure can), or it's a high enough number that it would hurt their image to release it. I doubt it's the former.
"On two occasions, I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question." ~ Charles Babbage (1791-1871)