15th September 2003, 7:19 PM
I've fortunatly never had that happen to me. However, I imagine such a thing would happen all the time, and not just at Blockbuster. I do believe it's some lazy employee's fault, and not really any store policy, not that it makes any real difference.
"On two occasions, I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question." ~ Charles Babbage (1791-1871)