I shopped at Gamestop again (against my better judgement)

[A Black Falcon]

"Rob"? They robbed HIM. I don't care what they have to do, they refund that money. You're telling me that because they didn't forsee the possibility that maybe they might have to track money in some way other than the computer systems, we have to pay for it? Bull. Open the drawer, give him the money, make a record of it, fix the problem in the system later. You've got all the evidence you need in the form of his reciept and the fact the game isn't even out yet. Make the customer feel like maybe you actually care about them. I have no idea what "shrink out" means here but that's HIS money in the system and the store needs to give it back. "That's business" doesn't fly when you have just taken $60 out of someone's wallet. That's BAD business.

No. I already told you though, preorders are nonrefundable, and they tell you that when you make the preorder. They followed the rules. If you can't be there when the game comes out to pick up the preorder then you shouldn't spend your money on the thing.