9th June 2007, 10:28 PM
"Rob"? They robbed HIM. I don't care what they have to do, they refund that money. You're telling me that because they didn't forsee the possibility that maybe they might have to track money in some way other than the computer systems, we have to pay for it? Bull. Open the drawer, give him the money, make a record of it, fix the problem in the system later. You've got all the evidence you need in the form of his reciept and the fact the game isn't even out yet. Make the customer feel like maybe you actually care about them. I have no idea what "shrink out" means here but that's HIS money in the system and the store needs to give it back. "That's business" doesn't fly when you have just taken $60 out of someone's wallet. That's BAD business.
"On two occasions, I have been asked [by members of Parliament], 'Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question." ~ Charles Babbage (1791-1871)