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Week 2, Discussion 2 - etoven - 22nd January 2009
Role Play
Each Tendo-night pair off, how would you handle each situation?
Scenario 1
You are a customer service professional in a dry cleaner's shop. A customer who has been coming in for years stops by with a silk shirt that has a stain that, according to him, was not there before the most recent dry cleaning. He is upset because the garment is expensive and was to have been worn to a class reunion yesterday.
Scenario 2
You are member services representative in an automobile club that provides maps, trip information, towing and travel services, and a variety of travel-related products. A member has stopped by to find out whether she can get a replacement membership card and assistance in planning an upcoming vacation.
Week 2, Discussion 2 - etoven - 22nd January 2009
Scenerio 1
Employee: How how may I help you?
Scenerio 2
Employee: Welcome to Buds auto club? How may I help you?