18th August 2012, 5:58 PM
Wow, the HP printer and scanner repair wizard is the most worthless thing ever. My scan over network wasn't working, so I did all the usual things I checked my driver version, looked for software updates, ext. It still didn't fix the problem, so I decided to try running HP's printer diagnostic utility.
All I can say is that this is the most worthless thing ever! It has about 5 or 6 tests that it runs, and as far as I can tell after every test, it can give only one response, "Reset your printer, and restart your computer." Now, I have a network printer, so when the test came back that windows was unable to communicate with the printer driver, what is rebooting my printer really going to do!?!? Since the printer isn't connected to the PC via USB, powering down isn't going to affect anything, driver wise. In fact powering down a network printer has no effect on it's clients at all! Seriously, after every test it gave the same answer, reboot your printer. It's like this program was designed by a third grader.
Finally, I broke bad and removed everything HP from my machine and re installed the printer driver, and now it's working again.
All I can say is that this is the most worthless thing ever! It has about 5 or 6 tests that it runs, and as far as I can tell after every test, it can give only one response, "Reset your printer, and restart your computer." Now, I have a network printer, so when the test came back that windows was unable to communicate with the printer driver, what is rebooting my printer really going to do!?!? Since the printer isn't connected to the PC via USB, powering down isn't going to affect anything, driver wise. In fact powering down a network printer has no effect on it's clients at all! Seriously, after every test it gave the same answer, reboot your printer. It's like this program was designed by a third grader.
Finally, I broke bad and removed everything HP from my machine and re installed the printer driver, and now it's working again.