Tendo City

This was a honest to God phone call I took at Walmart....<TABLE boder="0"><TR valign="top"><TD>Erich:</TD>
<TD>Walmart 1 hour photo lab this is Erich Speaking how may I help you..
Customer: Yes... I put 2 picture orders to be developed 2 days ago for the one hour service.. Are they ready yet?</TD>
</TR>
<TR valign="top">
<TD>Erich:</TD>
<TD>(thinking... Holy shit are you a fucking retard? Think about what you just said... Then call the stupid line and wast someone elses fucking time)</TD>
</TR><TR valign="top">
<TD>Erich:</TD>
<TD>....................................................................
.........................................
.........................................
..................................Hold on let me check....
(goes to check)...... Your pictures are ready..</TD>
</TR>
<TR valign="top">
<TD>Customer: </TD>
<TD>Okay, I'll be in at 10 to pick them up.</TD>
</TR>
<TR valign="top">
<TD>Erich: </TD>
<TD>Okay..</TD>
</TR>
</TABLE>

So my question is....
Every one tell me this, what would you say to caption dumb ass.
Post back and let me know.

That lab went down so often that I have to assume the question was posed to you in utmost sincerity.

That's a perfectly honest question. Just because it's SUPPOSED to be one hour photo doesn't mean it always is. The guy very likely called the day before and was told they were NOT ready, and he himself may already be writing some post somewhere about how the "one hour photo" may take a "bit longer".

Don't assume people are idiots. The fact is, sometimes it's the store's fault someone has to ask such a question.

Now I don't get photos developed because I live in the 21st century, but I HAVE had to ask questions of people that should be "obvious". For example, they might have a GIANT SIGN right on the register saying "This game in TODAY!" but I HAVE TO ASK THEM if they actually HAVE said game if I can't find it myself. Sometimes, they give me a totally unwarrented "idiot glare" like you probably do, but in all honesty sometimes it's not because they sold out but because they never got the game in that day like they were supposd to, or maybe it's something retarded like they never even unpacked the box.

I have family members who are forced at this point, when someone says their car is ready after a repair, to literally ask them as they are paying if the car was repaired. Does that sound retarded to you? It shouldn't. It's a totally legitimate question because, on more than one occasion, some family members of mine have gotten in their car, attempted to drive off, then looked under the hood and found out they NEVER EVEN BROUGHT THE CAR INTO THE SHOP.

At any rate, yes it's absolutely stupid that a guy would have to ask that question, but the stupidity isn't his, it's the photo lab's.

Poor service EARNS stupid questions. I'm not saying YOU provided any poor service. I'm just saying it has to be expected.

I think I can safely assume she was an idiot.

1. From the fact that most of my customers are fucking idiots.
   
2. I know for a fact that hasn't been down, cause I'm one who closes every night and I haven't been off in Ten days. Plus I visit work every day, so Id know if that lab had been down.
   

Just because it hadn't been down doesn't mean she didn't have good cause to ask the question. Look, the fact is "one hour service" is no longer a trustworthy statement. Sometimes you have to ask the stupid questions.

Also, if this is your gauge of stupid customer, maybe they aren't all stupid. What I'm saying is you MUST look at this from the customer's point of view. This is especially true in the era of 4 dollar gas. What if she had actually went there and the photo machine HAD been down? She'd be out the cost of that gas. It's perfectly reasonable to make sure the job is DONE, and that sometimes means you have to be a little insulting in suggesting sometimes the place doesn't get things done in one hour.